App Questions?
For questions regarding downloading the McDonald’s app, registering to use the McDonald’s app and general use of the McDonald’s app: https://www.mcdonalds.com/ca/en-ca/contact-us.html
(the “FAQs”) for The 2024 Monopoly “Double Play” Game at McDonald’s
If you have questions about either of the two topics below, please contact McDonald’s Customer Service directly at the links provided below.
App Questions?
For questions regarding downloading the McDonald’s app, registering to use the McDonald’s app and general use of the McDonald’s app: https://www.mcdonalds.com/ca/en-ca/contact-us.html
Points Questions?
For questions about MyMcDonald’s Rewards Points Prizes in your McDonald’s app account: https://www.mcdonalds.com/ca/en-ca/contact-us.html
Note: McDonald’s Restaurants of Canada Limited has implemented an accessibility plan outlining its commitment to removing barriers for persons with disabilities or, when removing barriers is not possible, accommodating persons with disabilities in a timely, effective and suitable manner. Please refer to McDonald’s Accessibility for information.
All capitalized terms within these FAQs are defined in the Official Rules of the Game. For full details, please refer to the Official Rules. All times mentioned in these FAQs are local time (“Local Time” or “LT”), which refers to the time of day at the location of a particular Game Participant in Canada.
New information for the 2024 Monopoly “Double Play” game at McDonald’s:
You must have the McDonald’s app to participate in Double Play (i.e., the digital portion of the game) and/or to claim prizes that are not instant win food prizes (claiming with a game stamp)! The 12-digit game codes can be scanned or entered using the app either for Double Play or for prize claims.